Growth doesn’t have to feel chaotic.
The Compass Clarity Method helps you retain more clients
without losing control of service delivery.
Take the Client Journey Quiz
to find out if your delivery model is helping or hurting your retention.
Our Compass Clarity Method
Clarity Begins with Awareness
Clarity Becomes Strategy
Clarity Turns Into Confident Execution
I'm Erica.
I help CEOs of fast-growing service based companies increase client retention by 20% in just 90 days without burning out their teams or sacrificing service quality.
With over 20 years of experience leading client delivery and experience strategy, I bring clarity to the chaos of scale. I’ve led teams, built systems, and helped businesses grow with intention and heart.
Today, through Client Journey Advisors, I guide founders to build client-first operations that retain, scale, and sustain.
If growth has made your client delivery feel messy, inconsistent, or unpredictable you’re not alone.
I’ve been there and I know how to help you build client experiences that retain, even as your business scales.